Partner Connect Frequently Asked Questions

b

How do I resubmit a document?

Under My Account (here), you will navigate to Partner Connect Admin | Document Manager | Document Submit/Resubmit.

b

How to stop a document from going in/out via EDI

Under My Account (here) , you will navigate to Partner Connect Admin | Document Manager | Document Skip.

Enter in the document

Enter the order you want to skip

Click Add To Skip List

 

b

How do I know if a trading partner received an EDI document?

Under My Account (here) , you will navigate to Partner Connect Admin | Document Manager | Document Tracker.

Enter in the order number

If you see that the order was acknowledged then the document was received by the trading partner.  However that doesn’t mean that they approved it, just that they received it.

 

b

How do I know how many transactions my company has had with my trading partners

Under My Account (here) , you will navigate to Partner Connect Admin | Document Manager | Document Count.

Enter in the Year and Month, click on View Report. This will show you totals by your company and also allow you to drill down by Trading Partner by Document.

 

b

How do I add or maintain our cross reference tables

Under My Account, you will navigate to Partner Connect Admin ¦ .Cross Reference Manager.

Pick your cross reference table, for instance Trading Partner to ERP Ship To

You can search for the xref you wish to change or you can Add a Record.